Frequently Asked Questions


What is NUMI and how does it work?

NUMI is a complete commerce platform that lets you start, grow, and manage a business.

Create and customize an online store easily.

Sell in multiple places, including web, mobile, social media, online marketplaces, brick-and-mortar locations, and pop-up shops. Manage products, inventory, payments, and shipping is cmpletely cloud-based and hosted, which means you don’t have to worry about upgrading or maintaining software or web servers.

This gives you the flexibility to access and run your business from anywhere with an internet connection.

What are the benefits of a subscription model vs paying a one-off fixed cost for a website?

Paying for software on a subscription gives you the best product for the least cost. You get monthly improvements and new features at no additional cost, and the ability to only pay for the software while you find it valuable.

One-off fixed cost software on the other hand costs much more up-front, and can't adapt in response to the changing ecommerce landscape.As a result, "one-off" solutions almost always ends up costing more because you still have the maintenance and update needs, but your vendor has little motivation to fix your problems unless you pay another lump sum for an update.

As a result, "one-off" solutions almost always ends up costing more because you still have the maintenance and update needs, but your vendor has little motivation to fix your problems unless you pay another lump sum for an update.

How much does NUMI cost?

Try NUMI free for 14 days, no credit card required. After your trial expires, choose a pricing plan that suits the size and stage of your business.

Will I get to keep my website domain name?

Yes, you can use your own domain name with NUMI. If you have an existing domain name, you can connect it to NUMI. If you don’t have a domain name yet, you can either buy one through NUMI or a third-party provider.

Do I need to be a designer or developer to use NUMI?

No, you don’t need to be a designer or developer to use NUMI. Customize the look and feel of your store with the online store builder. If you need extra help, you can contact our support team.

Will I get to keep my website domain name?

Yes, with the growth or enterprise package you'll be able to use whatever domain you'd like!

What do I need to start selling on NUMI?

To start selling on NUMI, you’ll need a NUMI plan and products to sell.Get started by signing up for NUMI. Then set up your store and add your products.

Where can I sell with NUMI?

NUMI lets you sell almost anywhere your customers are, including online, in-person, online marketplaces, and social media.

What are the benefits of NUMI hosting my website?

All sites hosted on NUMI take advantage of a hosting infrastructure built to handle millions of page views a day, with less than 100ms response time. Sites hosted with NUMI give you a completely managed solution, so you don't have to worry about applying security patches, downtime, or scalability. We handle it all for you!

How do I cancel my current subscription?

Reach out to finance@numi.tech and we'll sort you out.

Do you offer support?

Our experts are highly trained to provide you the best customer service available. Depending on the issue, we will hold your hand through any problem via chat, email, call, or video!

What happens when I receive an order?

Depending on your preferences, you’ll receive an email, mobile app notification, or SMS every time you receive an order.

What is a third-party payment processor?

A third-party payment processor (also knows as a payment provider or payment gateway) lets you accept online payments.

What modes of payment does NUMI work with?

You can sell and accept payments in different modes, depending on what payment provider (also known as third-party payment processors or payment gateways) you use. Mpesa, Airtel Money, Telkom T-kash, credit cards and debit cards.

What is a merchant account?

A merchant account is an account where your money is deposited after your customers’ payments have been authorized and processed.

Do I need to ship items myself?

No, you don’t need to ship items yourself. NUMI integrates with third-party logistics providers to handle deliveries for you.

Questions? Email Us!

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